30-Day Return & Replacement Policy
Detailed instructions for replacement and returns are described as follows. And it takes effect after you purchase the item. Please check that if it matches your situation and whether your order is covered by our 30-day return & replacement policy.
The reasons that we support 30-day returns/replacement are as follows:
1. We sent an item that did not match your order or was wrong with your order
2. The product you received was damaged during shipping
3. The product you received is of poor quality/defective
The following reasons are not within the scope of 30-day returns/replacement policy, please read carefully before using our products
1. Damage caused by improper use, improper storage, or rough use
2. Product accessories are lost
3. The product has been used and cannot be sold again.
Return & Replacement Process
For returns, please contact our customer service team and follow the customer service guidelines for return and replacement. The return shipping fee of $9.99 will be borne by the customer, while the replacement shipping fee is free and will be covered by Threepigeons.
If you need help, please email our customer service:Email: [email protected]Contact Number: +1 (307) 207-7877 (5:00PM - 00:30AM UTC-8 Mon-Fri)
When we accept your return, we will issue the refund back to the original payment method. Any promotional gifts and accessories also need to be returned with your item (if any are missing, please contact our customer for a timely explanation).
Return Address & Contract Number
Please contact our Customer service at email to get the return address.
Note: Your order can be cancelled or changed for free before it is shipped. If it has been shipped and can't be taken back, please refer to our 30-day return/replacement policy.